No components marked as affected
Resolved
Issues with BioTrack in New Mexico at checkout as an "Invalid username or password" error is now resolved.
Investigating
We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password"
We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency.
We appreciate your patience and will continue to provide updates as we have them.
Investigating
We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return successful transactions, and our engineering team continues to actively monitor the situation.
We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency.
We appreciate your patience and will continue to provide updates as we have them.
Investigating
We have reached out to Biotrack for further investigation.