All Systems Operational
Dutchie POS Operational
90 days ago
99.97 % uptime
Today
Register Operational
90 days ago
99.95 % uptime
Today
Backoffice Operational
90 days ago
99.93 % uptime
Today
Compliance Operational
Reporting Operational
90 days ago
100.0 % uptime
Today
Dutchie POS API Operational
90 days ago
100.0 % uptime
Today
Dutchie Ecommerce Operational
90 days ago
99.99 % uptime
Today
Dispensary Portal ? Operational
90 days ago
100.0 % uptime
Today
Consumer Menus ? Operational
90 days ago
99.99 % uptime
Today
Order Terminal Operational
90 days ago
100.0 % uptime
Today
Dutchie Plus Operational
90 days ago
99.99 % uptime
Today
Secure Data Share Operational
90 days ago
100.0 % uptime
Today
Payments Solutions Operational
DutchiePay Operational
Dutchie Hub Operational
Traceability & Compliance Operational
BioTrack Operational
Leaf Data Operational
MassCIP Operational
Metrc Operational
MMUR Operational
MN OMC Operational
NYC MCDMS Operational
PMP Operational
VCCB ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024
Resolved - This incident has been resolved.
Apr 21, 13:06 EDT
Update - Back office and Register error rates have returned to nominal levels and we are observing normal traffic levels.

We will continue to closely monitor the performance of the bluegate cluster throughout the evening.

Apr 20, 19:14 EDT
Monitoring - We have finished restoring all register service and are observing consistent transaction volume for all Bluegate customers.

Back Office is accessible but has limited access to reporting. We expect to restore reporting service by 7pm EST.

Apr 20, 18:15 EDT
Update - We are continuing to work towards restoring full service - At the moment registers should be functional and we are seeing consistent transaction volume. We are diligently working to restore access to the back office system but do not have an ETA as of this posting.

If assistance is needed for back office functionality, please contact your Dutchie CSM or Dutchie Support.

Apr 20, 16:21 EDT
Update - We are continuing to see large amounts of traffic to the bluegate environment and are working to restore functionality beginning with the register.
Apr 20, 14:40 EDT
Update - We are continuing to reduce database contention on the Bluegate environment by disabling access to the back office. Register functionality has been restored but may continue to experience latency.
Apr 20, 14:03 EDT
Update - Dutchie engineers have deployed a change to reduce latency to the Bluegate environment. We are monitoring the impact and are seeing positive recovery signals.
Apr 20, 13:24 EDT
Update - We are continuing to investigate high levels of latency. Engineers are reducing load to the Bluegate server to restore transactional functionality.
Apr 20, 12:55 EDT
Identified - We are observing elevated latency on the Bluegate environment. We are investigating.
Apr 20, 12:36 EDT
Apr 20, 2024
Resolved - This incident has been resolved.
Apr 20, 12:54 EDT
Investigating - We are aware that Vermont dispensaries are experiencing issues when attempting to post sales to VCCB. We have reached out to the VCCB team to investigate the matter.
Apr 20, 12:35 EDT
Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.