Investigating - We are currently investigating issues around timeouts in METRC OR for the delivery endpoint and we have reached out to METRC API Support for assistance. This is being tracked on METRC Ticket 1797853.
We'll update further once we have more from the team there.
Mar 22, 2023 - 17:56 EDT
Resolved -
This incident has been resolved.
Mar 17, 15:44 EDT
Monitoring -
Dutchie has rolled out mitigations to resume SMS delivery. We will continue to monitor the situation.
Mar 16, 21:27 EDT
Investigating -
Dutchie is currently experiencing text messaging delivery issues. We will update this page as we have more information.
Mar 16, 14:48 EDT
Resolved -
Text message notifications are being delivered.
Mar 16, 11:20 EDT
Investigating -
Dutchie is currently experiencing text messaging delivery issues. We will update this page as we have more information.
Mar 15, 17:54 EDT
Resolved -
This incident has been resolved.
Mar 8, 17:47 EST
Monitoring -
We are working with BioTrack to investigate these timeouts, and are monitoring the situation.
Mar 8, 12:26 EST
Update -
We are continuing to investigate this issue.
Mar 8, 11:49 EST
Update -
We are continuing to investigate this issue.
Mar 8, 11:18 EST
Investigating -
We are currently seeing timeouts for some BioTrack customers in New Mexico. We have contacted BioTrack and are working with them to investigate the issue.
Mar 8, 11:18 EST