BioTrack NM latency causing delays when checking out guests in Dutchie POS

Resolved·Degraded performance

This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.

Sat, Jul 25, 2026, 12:00 AM

(1 week ago)

Affected components

Jul 24, 2026, 11:32 PM

Jul 25, 2026, 12:00 AM

Updates

Resolved

This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.

Sat, Jul 25, 2026, 12:00 AM

Monitoring

Dutchie Engineering has observed that customers in New Mexico are encountering slowness or delays when checking out guests, due to slow response times from BioTrack NM.

Dutchie Engineering is working with BioTrack NM.

BioTrack Case #00003700

Fri, Jul 24, 2026, 11:32 PM(28 minutes earlier)