Degraded POS performance in Louisiana

Incident Report for Dutchie

Resolved

This incident has been resolved.

Posted Jan 03, 2025 - 11:09 EST

Identified

Dutchie Engineering is working with Metrc to resolve issues surrounding loading patient profiles.

Posted Jan 02, 2025 - 19:05 EST

Investigating

We are aware that Louisana customers are experiencing connectivity issues with Metrc. We have learned that Metrc is updating license number formats and have reached out to them for assistance. If your license has been updated, please enter the new license number into Dutchie and create a new API Key in Metrc

Posted Jan 02, 2025 - 18:36 EST

This incident affected: Traceability & Compliance (Metrc).