METRC MI customers encountering sporadic 500 errors and timeouts

Incident Report for Dutchie

Resolved

METRC MI has resolved this issue. Dutchie Engineering has been monitoring and has not observed any additional occurrences of the issue.
Posted Feb 25, 2025 - 14:35 EST

Monitoring

METRC has identified the cause of the issue and implemented a fix. Dutchie Engineering is monitoring.
Posted Feb 25, 2025 - 13:07 EST

Update

The METRC ticket number is 02255580.
Posted Feb 25, 2025 - 12:39 EST

Investigating

Michigan customers are occasionally encountering sporadic timeouts when attempting to communicate with METRC MI.

Dutchie Engineering is contacting METRC MI to request resolution.
Posted Feb 25, 2025 - 12:10 EST
This incident affected: Traceability & Compliance (Metrc).