Metrc experiencing delivery errors across multiple states

Incident Report for Dutchie

Resolved

This incident has been resolved.

Posted May 30, 2023 - 12:20 EDT

Investigating

Customers in multiple states are receiving "The delivery cannot be found in METRC. Please try marking the order ready for delivery again in Delivery Options." when attempting to process deliveries. Metrc is aware of the issue and we are working closely with them. The Metrc ticket number of this incident is 1825897

Posted May 26, 2023 - 20:23 EDT

This incident affected: Traceability & Compliance (Metrc) and Dutchie POS (Compliance).