BioTrack Latency in Illinois

Incident Report for Dutchie

Resolved

This incident has been resolved.

Posted Oct 17, 2024 - 23:41 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2024 - 23:39 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 17, 2024 - 17:21 EDT

Investigating

We are observing increased latency and timeouts in BioTrack for Illinois. Biotrack has been contacted and we'll provide a ticket number once we have it.

Posted Oct 17, 2024 - 17:21 EDT

This incident affected: Dutchie POS (Compliance).