Intermittent Issues with Florida BioTrack / Patient Portal

Incident Report for Dutchie

Resolved

This incident has been resolved.

Posted Nov 27, 2024 - 11:14 EST

Monitoring

Endpoint latency appears to be improving over the past 30 minutes. Dutchie Engr will continue to monitor the situation.

Posted Nov 27, 2024 - 11:02 EST

Update

The MMUR portal may be open for view so that dispensaries can check patient allotment

Posted Nov 27, 2024 - 10:42 EST

Identified

We are observing elevated error rates from the BioTrack API impacting check-in and sales. We are in contact with the BioTrack team and they are investigating. BioTrack Case # 00204697

Posted Nov 27, 2024 - 10:03 EST

This incident affected: Traceability & Compliance (BioTrack, MMUR).