BioTrack Illinois Outage

Incident Report for Dutchie

Resolved

Biotrack has confirmed that the issue should be resolved, and transactions no longer appear to be timing out; functionality should be back to normal at this time.

Posted Nov 10, 2024 - 22:21 EST

Investigating

We are observing increased latency and timeouts in Biotrack Illinois. We have contacted BioTrack and are working with them to help identify the issue.

Posted Nov 10, 2024 - 19:19 EST

This incident affected: Dutchie POS (Register, Backoffice).