New Mexico customers encountering a high error rate

Incident Report for Dutchie

Resolved

Dutchie Engineering and BioTrack NM have confirmed that this issue is resolved and is no longer occurring at this time.
Posted Jan 24, 2025 - 12:10 EST

Monitoring

Dutchie Engineering has worked with BioTrack NM to investigate and mitigate high error rates and timeouts for BioTrack NM customers.
At this time, the issues with timeouts for BioTrack NM locations should no longer be occurring. Dutchie Engineering is monitoring.
Posted Jan 24, 2025 - 11:48 EST

Investigating

Dutchie Engineering is working with BioTrack to investigate high error rates in BioTrack NM
Posted Jan 24, 2025 - 11:07 EST
This incident affected: Traceability & Compliance (BioTrack).
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