BioTrack CT customers encountering timeout errors when attempting to check in guests

Incident Report for Dutchie

Resolved

BioTrack CT has resolved the issues that were preventing Dutchie customers from checking in guests.
Posted Feb 24, 2025 - 10:02 EST

Monitoring

Biotrack is responding normally as of 8:55 AM EST.
Posted Feb 24, 2025 - 09:10 EST

Investigating

Dutchie customers in CT are experiencing issues checking in guests because Biotrack CT is down and unreachable.
Posted Feb 24, 2025 - 08:44 EST
This incident affected: Traceability & Compliance (BioTrack).